c
crisyalves

Cressundra A

@crisyalves
Sudáfrica
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
COO | HR, ISO & Payroll Compliance Consultant I help SMEs become structured, compliant, and operationally strong through practical consulting, dashboards, and governance frameworks. Services include ISO documentation, payroll, HR compliance, and KPI dashboards. 📩 Message me to discuss your requirements.... Lee más

Habilidades

c
crisyalves
Cressundra A
desconectado • 

Revisa mis servicios

Sistemas de información para recursos humanos
I will create a practical HR system toolkit
DeUSD 25 / proyectoMás información

Experiencia laboral

Chief Operating Officer

Reverside

Jun 2009 - Present • 16 yrs 11 mos

As COO, I lead the operational backbone of the organisation — ensuring structure, clarity, compliance, and delivery excellence across people, processes, and service delivery. My role connects HR, operations, ISO governance, organisational strategy, and cross-functional leadership. Key Responsibilities: • Drive organisational strategy, planning, and operational execution • Oversee HR operations, workforce experience, and employee relations • Lead ISO implementation and alignment (ISO 27001, 9001, 20000) • Strengthen operational governance and internal controls • Oversee service delivery, performance management, and client escalations • Develop and implement policies, SOPs, and operational frameworks • HR Compliance, payroll oversight & policy development • Support leadership with insights, reporting, and decision-making • Improve cross-department alignment to ensure delivery consistency Achievements & Impact: • Built and strengthened operational structures across HR, delivery & compliance • Introduced governance frameworks improving accountability and consistency • Elevated the organisation’s ISO readiness with full documentation alignment • Improved service delivery reporting and operational transparency • Streamlined workflows, reducing delays and improving client satisfaction • Enhanced HR policies, employee experience, and workforce communication