
Angela
Professional UGC Creator
Habilidades

Revisa mis servicios


Experiencia laboral
Customer Service Representative
EXL Services • Tiempo completo
Oct 2025 - Present • 8 mos
Worked as a Customer Service Representative supporting global clients through clear communication, problem-solving, and relationship management. Developed strong skills in client handling, brand representation, empathy, and delivering solutions under pressure—all essential in building trust with customers. Alongside my CSR role, I pursued content creation as a passion project and creative outlet, producing lifestyle, wellness, beauty, and mom-focused content. What started as a hobby evolved into a UGC skillset, allowing me to help brands communicate authentically through short-form video and visual storytelling. This transition into UGC content creation is driven by my passion for creativity and my goal to build additional income streams, while applying my customer-centric mindset to create relatable, high-converting content for brands.
Customer Service Associate
Amazon • Tiempo completo
Aug 2023 - Sep 2025 • 2 yrs 1 mo
Worked as a Customer Service Associate supporting Amazon customers through high-volume interactions while maintaining excellent service standards. Developed strong expertise in customer behavior, buyer decision-making, product expectations, and issue resolution across e-commerce platforms. This role sharpened my ability to understand what customers look for before and after purchasing, including trust signals, product clarity, and authentic communication—skills that now directly inform my work as a UGC Content Creator. During this time, I also explored content creation as a creative hobby, producing lifestyle, wellness, beauty, and mom-related content. This hands-on experience helped me transition into UGC, where I now create relatable, customer-first content that helps brands build trust, increase engagement, and support conversions.