Imane E

Global Learning & Development and People Communications Manager

Jimmy Choo • Tiempo completo

Oct 2017 - Present • 8 yrs 7 mos

Leading global L&D strategy and implementation for the Supply Chain functions across EMEA, NA, and APAC • Designed and rolled out a full-spectrum Leadership Development Pathway (from 1st-time managers to executives), increasing leadership capability across 3 regions. • Partnered with senior leaders to identify capability gaps, future skills, and succession needs to inform global talent strategy. • Scaled and digitized onboarding, compliance, and people manager developed initiatives using tools like Articulate, Attensi, and Workday. • Introduced data-driven reporting to track participation, impact, and ROI of L&D initiatives. • Led employee engagement programs, fostering a values-led and inclusive culture with year-over-year improvement in internal satisfaction scores. • Proud moment: Elevated a reactive training culture into a proactive learning environment with a 100% return business rate

Global Learning & Development Consultant

Mercedes-Benz • Tiempo completo

Dec 2015 - Oct 2017 • 1 yr 10 mos

• Designed and facilitated leadership, communication, and customer service programs in a global contact center. • Developed sustainable knowledge-sharing systems and piloted innovative e-learning content. • Achieved expertise in Articulate Storyline, driving digital training transformation at Mercedes-Benz Customer Assistance Center.

Senior Trainer

H&M • Tiempo completo

Oct 2014 - Dec 2015 • 1 yr 2 mos

Securing knowledge of our customer service agents in new and existing markets. Training new trainers. Following up on the development of existing trainers. Coaching and leading local training team. Coordinating local training and development projects. Analyzing performance results. Evaluating and analyzing training results.