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Waudele Jackson
@cleartechdocs
Tecchnical Support and IT Documentation Specialist
Estados Unidos
Inglés
Sobre mí
I specialize in troubleshooting, organizing technical information, and turning complicated procedures into clear, practical documentation that technicians and employees can actually use.
My goal is simple: understand the problem, communicate clearly, document the solution, and help make the next occurrence easier to handle.
I’m detail-oriented, practical, and focused on delivering useful work—not unnecessary technical jargon.
Habilidades
Waudele Jackson
desconectado •
Tiempo medio de respuesta: 8 horas
Revisa mis servicios
VoIP y telefonía
I will create telecom technical documentation and guides
Experiencia laboral
Senior Telecommunications / Unified Communications Engineer
Toyota Motor Corporation • Tiempo completo
Oct 2016 - Jun 2025 • 8 yrs 8 mos
Provided senior-level engineering support for enterprise Microsoft Teams, Skype for Business, Avaya and Cisco voice environments supporting approximately 3,000 users across 30 locations. Led technical resources through voice and collaboration migrations, including solution design, testing, implementation, cutover and post-production stabilization. Performed advanced troubleshooting and root-cause analysis across PBX, VoIP, voice networking and collaboration platforms. Managed technical escalations involving engineering teams, carriers and vendors, maintained strong SLA performance, and developed technical documentation and PowerShell automation to improve operational efficiency.
Telecommunications / Voice Engineer
General Dynamics Information Technology • Tiempo completo
Jun 2015 - Oct 2016 • 1 yr 4 mos
Administered and supported enterprise Avaya voice environments, including Avaya G430/G450, S8300 and messaging platforms. Performed advanced troubleshooting, preventive maintenance, system administration, and moves, adds and changes across voice services and telecommunications infrastructure. Supported routing, T1 services, ACD groups and related voice configurations while minimizing operational disruption.
UC Engineer III / Technical Migration Lead
Texas Health Resources • Tiempo completo
Jun 2013 - Dec 2014 • 1 yr 6 mos
Provided Tier I–III engineering support for enterprise Avaya Aura telecommunications infrastructure supporting approximately 30 locations and 3,000 users/endpoints. Led technical resources during a Nortel CS1000-to-Avaya Aura migration, coordinating engineering activities, testing, cutover, troubleshooting and post-migration stabilization. Supported Avaya Communication Manager, Session Manager, System Manager, AES, CMS and media gateways. Performed root-cause analysis, technical escalation, documentation and customer training.
