Chirag Koshti

Assistant Manager – IT

Paperchase • Tiempo completo

Jan 2020 - Oct 2026 • 6 yrs 9 mos

Managing overall IT Infrastructure and IT Operations to ensure reliable and smooth service delivery. Managing Microsoft Azure infrastructure, including Azure VMs, Storage, Networking, VNET, VPN, NSG, Private Endpoint, Route Tables, Recovery Vault, Key Vault and IAM. Managing Azure Virtual Desktop (AVD) environments and supporting optimization, administration and troubleshooting. Managing Microsoft 365, including Exchange Online, Teams, SharePoint, user accounts, licenses, MFA, groups, shared/public folders, mail flow and security policies. Managing Microsoft Entra ID, Conditional Access Policies and identity-related security controls. Managing Azure VM patching through Azure Update Manager and addressing vulnerabilities using Microsoft Defender for Cloud. Handling infrastructure incidents, problems, changes, escalations and SLA management. Performing infrastructure capacity planning, lifecycle management and technology upgrades. Managing IT security, backup, monitoring and business continuity requirements. Preparing and maintaining IT documentation, network diagrams, SOPs and best practices. Providing technical guidance and training to internal IT team members and junior engineers. Administered and supported Windows Server, Active Directory, Domain Controllers, DNS, DHCP, Group Policy, File Servers, RDS, IIS and MSSQL environments. Managed Microsoft 365 administration, including user management, license management, Exchange, MFA, groups, mail flow, SharePoint and Teams. Supported and maintained Microsoft Azure infrastructure, including Virtual Machines, Storage, Backup, Networking, VPN and Recovery services. Managed VMware virtual infrastructure, including ESXi, vSphere, vCenter, VM management, vMotion, HA and DRS. Managed backup and disaster recovery using Veeam Backup & Replication and SyncBack. Performed server and application patching, vulnerability remediation and security updates. Managed centralized endpoint security using Bitdefender.

Server Engineer

Insight Global

Nov 2016 - Jan 2020 • 3 yrs 2 mos

Managed and supported Windows Server infrastructure for a business-critical client environment. Administered Active Directory, Domain Controllers, DNS, DHCP and Group Policy. Supported Windows Server infrastructure, file servers, application servers and related IT services. Managed VMware virtual infrastructure, including ESXi, vSphere, vCenter and virtual machine administration. Supported VMware vMotion, HA and DRS environments. Managed backup, replication and recovery using Veeam Backup & Replication and SyncBack. Monitored server, storage and network infrastructure using CheckMK and Nagios. Performed server patching, vulnerability remediation and antivirus/security management. Supported infrastructure incidents, troubleshooting and service requests. Maintained technical documentation, operational procedures and infrastructure diagrams. Worked on infrastructure availability, performance and capacity-related activities.