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Español
$
USD
Carlos F
@charlisito
Bilingual Customer Service Professional
Colombia
Español, Inglés
Sobre mí
I am a bilingual professional with experience in BPO customer service and back-office activities. I specialize in providing clear solutions via calls, chat, and email while meeting quality targets. I have a strong background in CRM tools, Excel, and problem-solving to ensure client satisfaction.
Habilidades
Carlos F
desconectado •
Revisa mis servicios
Traducción
I will transcribe and translate audio or video spanish to english
Experiencia laboral
Customer Support Emails
TDCX
Sep 2025 - Feb 2026 • 5 mos
Fixed term job in Customer service campaign for Alo Yoga, an exclusive clothing brand. Responsibilities included managing orders, shipment tracking, processing refunds, and handling general inquiries for a period of 5 months.
Customer Service English
Sutherland
Nov 2024 - Apr 2025 • 5 mos
Provided customer service by phone, chat, and documentation using Excel and CRM tools. Managed back office activities and delivered support in English to meet quality and time targets for the organization.
Customer Service and Back Office
Teleperformance
Jan 2021 - Aug 2023 • 2 yrs 7 mos
Customer service for Capital One Bank car loans, handling loan projections, collections, general customer security questions, and payments. Managed complex financial inquiries while maintaining high client satisfaction.
