Charlene

Technology Support Engineer (Infrastructure Engineer)

Global Delivery Center • Tiempo completo

Jul 2021 - Present • 4 yrs 10 mos

Responsibilities - Build and configure Windows/Linux servers using a custom IaC automation tool. - Validate deployment requirements and perform unit testing (automated and manual). - Configure VMware vSphere 7.0 (ESXi/vCenter) and Fujitsu iRMC for server deployments. - Review and enhance Cloud (Azure) and OS Design Sheets to ensure alignment with customer requirements and architecture standards. - Perform daily and monthly security patching and operational checks across multiple sites production and staging. - Provide support for Azure Bastion, BCNET, VPN connectivity, and Jumpbox access, ensuring secure and stable remote access - Lead documentation and knowledge sharing to ensure project continuity. Achievements - Successfully resolved Azure Bastion CLI and VPN connectivity issues, restoring seamless access to customer environments. - Identified and corrected missing Linux authentication processes and sudo‑required commands for automated builds. - Streamlined server build workflows, improving team productivity and reducing deployment time. - Identified misconfigurations across projects (drive partitioning, gateway settings, vmnic assignments) that prevented build failures. - Supported the installation and setup of custom IaC automation tool in customer environment. - Created project management documents that enhanced alignment between Philippines and Japan teams. - Took initiative in VPN configuration adjustments that restored web server access, leading to expanded responsibilities.

Jr. System Administrator

Matrixstream Technologies Inc. | IPTV HD Streaming Solutions Provider • Tiempo completo

Nov 2018 - Jun 2021 • 2 yrs 7 mos

Responsibilities - Installed, configured, and maintained Linux/Windows‑based services for IPTV and VOD systems. - Managed backend system updates, patching, and infrastructure operation. - Created and maintained virtual servers using Hyper‑V for staging and production. - Managed Windows Server Active Directory accounts for clients and internal users. - Documented system installations, configurations, and troubleshooting procedures in Confluence. Achievements - First to deploy and troubleshoot new backend firmware builds independently. - Resolved inaccurate EPG importing across all IPTV channels. - Built a dedicated VM with network configurations for automated EPG importing, reducing backend server load and improving service stability.