Carlos G

@carlosgreen437

Web Dev, Shopify, Ecomerce

Estados Unidos
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I'm passionate about the web and surrounding technologies. I'm proficient in Javascript, HTML, CSS and the M.E.R.N. tech stack. (MongoDB, Express, React, NodeJS)... Lee más

Habilidades

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carlosgreen437
Carlos G
desconectado • 

Revisa mis servicios

Shopify
I will web and shopify development
DeUSD 80 / proyectoMás información

Porfolio

Experiencia laboral

ServiceNow

Frontend Technical Support Engineer

ServiceNow • Tiempo completo

Nov 2020 - Dec 2025 • 5 yrs 1 mo

Won the Q1 2024 Llama Award for upping the issue resolution in my region from 15% to 17% globally combined with 28 other team members. Achieved the highest issue resolution count in the history of the US West region during Q1 for any 3-month quarter. Implemented features on ServiceNow's Conversational Interfaces chatbot that uses Natural Language Understanding / Artificial Intelligence topics to reduce incident case creation by up to 25%. Completed debugging background - scripts to determine modified widgets to increase instance performance from 20+ seconds to 10+ seconds. Expanded in ServiceNow's UI Builder which uses Seismic UI to render web components improving site speed and load time by 20%. Eliminated 2% of issues on ServiceNow's mobile platform and column-level encryption to improve customer satisfaction. Deployed, and configured front-end ui/ux features on ServiceNow's ITSM cloud platform through code reviews/testing while maintaining 100% code quality.