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Carissa O.
@carissaolosim
Your Rockstar Customer Support and Executive Assistant
Filipinas
Inglés, Español, Tagalo
Sobre mí
Hello! I’m Carissa, a versatile professional with 6+ years of experience across customer support, executive assistance, and operations management. I specialize in streamlining workflows, managing client communications, and delivering top-tier administrative support that helps businesses scale. Whether you need an organized executive assistant, seamless customer success management, or operational oversight, I am here to optimize your day-to-day processes. Committed to efficiency, precision, and high-quality results. Let’s collaborate to elevate your business!
Habilidades
Carissa O.
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Atención al Cliente
I will be a customer service manager and expert executive assistant
Experiencia laboral
Customer Operations Consultant / Account Executive
realestate.com.au • Tiempo completo
May 2023 - Present • 3 yrs 2 mos
1. Validate and process residential, commercial and developer contracts. 2. Set-up or change the CRM uploader of customers. 3. Transferring of listings and reviews from one agency to another. 4. Process account details amendments. 5. Process subscription and deals cancellation requests. 6. Contribute to process and tools improvement via weekly team meetings.
Customer Support Executive
ProBeautyCares • Tiempo completo
Sep 2020 - May 2023 • 2 yrs 8 mos
The company name is ProbeGroup Philippines and my tasks were to: 1. Process online orders, refunds and exchange requests via email, live chat and social media. 2. Solve post-sales issues. 3. Add/edit products in Shopify. 4. Update order and customer information in the system, 5. Coordinate with physical store managers for click and collect purchase.
Customer Support Representative
Teleperformance • Tiempo completo
Dec 2019 - Jun 2020 • 6 mos
1. Troubleshoot mobile devices issues via calls & emails. 2. Respond to email enquiries and follow-ups. 3. Update customer information and document actions taken with the resolution. 4. Escalate to Tier 2 for additional support.
