
Jude
Business Process Automation Specialist, CRM and Integrations
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Experiencia laboral
Business Systems & Automation Specialist
Business • Freelance
Apr 2025 - Present • 1 yr 2 mos
I help recruitment agencies, event organizations, managed service providers (MSPs), and startups improve their operations through business systems implementation, workflow automation, and process optimization. My work involves analyzing business requirements, configuring CRM and applicant tracking systems, building automated workflows, integrating third-party platforms, and creating operational dashboards that improve visibility and efficiency. I have supported organizations in streamlining candidate management, hiring processes, event registration workflows, attendee engagement, IT service operations, client onboarding, financial processes, and business operations. I regularly design and implement solutions that reduce manual tasks, improve team productivity, automate communications, centralize business data, and support scalable growth. My responsibilities include system configuration, workflow development, integrations, process mapping, user training, documentation, and ongoing optimization. Through these projects, I have helped businesses create more efficient operational frameworks, improve reporting accuracy, enhance customer and employee experiences, and establish systems capable of supporting long-term growth.