Bill Larios

Implementation Specialist I

Reed Elsevier Philippines • Tiempo completo

May 2022 - Present • 4 yrs

• Spearhead XML/API test seed validation using ReadyAPI, ensuring client data readiness for production environments and testing environments. • Provide technical support in client meetings, resolving data-related inquiries and enhancing customer confidence. • Assist in the implementation of products and solutions for customers, ensuring smooth onboarding and alignment with client workflows. • Communicate with cross-functional teams to verify client account setups, confirm availability of test data, and troubleshoot implementation blockers. • Attend client-facing meetings to proactively address onboarding needs, clarify technical requirements, and ensure seamless coordination across teams. • Execute high-volume test seed verification, streamlining QA processes and accelerating release cycles. • Manage Salesforce and Adaptive Work tickets to improve cross-team visibility and workflow tracking • Support the Director with executive-level tasks including report generation, meeting note management, and administrative coordination. • Produce a PowerBI dashboard tailored to leadership needs, enabling real-time visibility into team performance and project health. • Co-develop the team’s Confluence wiki, centralizing training materials and documentation for seamless onboarding and knowledge sharing. • Collaborate remotely with cross-functional teams across the US and the Philippines, maintaining agile communication and delivery. • Led migration of Confluence wiki site to SharePoint, improving knowledge management and team collaboration. • Manage creation of process documentation, providing clear references for new employees and transparency for upper management.

XML Data Analyst

SPI Global (Straive) • Tiempo completo

May 2020 - May 2022 • 2 yrs

● Conducted QA and XML/SGML corrections for digital publications from Bridger, Oxford, and Elsevier, ensuring compliance and upload accuracy. ● Migrated and organized training materials into Confluence, enhancing team documentation and accessibility. ● Adapted to both legacy and cloud-based systems, maintaining consistent output across roles with differing technical environments.

Virtual Assistant

UVA Tea • Freelance

Sep 2019 - Jun 2020 • 9 mos

● Designed promotional ads using Photoshop and Canva, leveraging AI tools like Copilot and ChatGPT to enhance visual appeal and messaging. ● Managed daily customer interactions, order processing, and inquiries, ensuring responsive and personalized service. ● Scheduled and published content via Facebook Business Suite, coordinating backend ad operations and campaign timing. ● Integrated AI into daily workflows for post creation, caption writing, and ad optimization, improving engagement and reducing turnaround time.