Dedicated and customer-focused professional with hands-on experience in BPO, Technical Support, and Customer Service. Skilled in handling voice, chat, and email support with a strong ability to resolve issues effectively while maintaining a positive customer experience.
Expertise in troubleshooting hardware, software, and network-related problems, along with proficiency in CRM tools, ticketing systems, and call-handling platforms. Recognized for clear communication, problem-solving, and conflict resolution skills, consistently achieving high customer satisfaction scores.
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