
Audrey Ta
Video Editor
Habilidades

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Experiencia laboral
Media Content Moderator & Customer Support
Leapsteam • Tiempo completo
Sep 2024 - Sep 2025 • 1 yr
I worked at Leapsteam as both a Media Content Moderator and Customer Support agent, ensuring community-standard compliance, improving moderation processes, and delivering timely user assistance.
Gear Inc.
Tiempo completo • 5 yrs 1 mo
Video Content Moderator
Feb 2023 - Sep 2024 • 1 yr 7 mos
I reviewed film and TV content based on international guidelines, ensuring consistency across visuals, audio, and subtitles. I maintained daily SLA/KPI performance and collaborated with the team to optimize moderation workflows.
Customer Support Agent & Customer Support Leader
Aug 2019 - Feb 2023 • 3 yrs 6 mos
I started as a Customer Support Agent at Gear Inc. handling user issues and collaborating with the team to maintain service quality. I was later promoted to Customer Support Team Leader, where I managed workload distribution, monitored performance, optimized processes, and coached new members.