Asim Noor

Virtual Operations Manager

Westpoint Capital and Recovery • Freelance

May 2025 - Present • 1 yr 2 mos

Operations Manager WestPoint Capital & Recovery – U.S. Surplus Funds Division Remote | Asset Recovery & Foreclosure Operations Oversaw end-to-end surplus funds recovery operations across multiple U.S. states, managing research teams, workflow systems, automation, and performance optimization. Core Responsibilities 🔹 Operations Oversight & Performance Management Directed daily surplus research, verification, and qualification workflows Monitored KPIs, pipeline health, and claim progression metrics Ensured compliance with state-specific foreclosure and court procedures Implemented quality assurance protocols to maintain high data accuracy Managed workload distribution across research and outreach teams 🔹 Workflow Design & Process Optimization Designed structured, scalable operational workflows covering: Lead Intake & Filtering Court Docket Review Surplus Verification Chain-of-Title Analysis Claim Eligibility Validation Skip Tracing & Contact Discovery CRM Entry & Outreach Tracking Developed SOPs to standardize processes across team members Reduced bottlenecks through systemized lead routing and tracking 🔹 Automation & Systems Development Implemented Google Sheets & Apps Script automation for: Lead assignment by User ID Duplicate detection Status updates Automated reporting dashboards Integrated CRM systems (Follow Up Boss, GoHighLevel) for pipeline visibility Built scalable dashboards to monitor deal flow, team performance, and conversion stages Reduced manual data handling through workflow automation 🔹 Team Leadership, Onboarding & Security Led onboarding of researchers, skip tracers, and outreach staff Created structured training documentation and workflow guides Managed system access permissions and data security protocols Oversaw secure offboarding procedures to protect client data

Data Analysis

1-800-Got-Junk? • Freelance

May 2024 - Present • 2 yrs 2 mos

Data Analyst & Data Manager at 1-800-GOT-JUNK? June 2024 – Present Responsible for managing, analyzing, and maintaining operational data to support daily business decisions. I ensure data accuracy across multiple systems, prepare performance reports, track operational metrics, and streamline data workflows to improve efficiency and reporting reliability.