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Ashraf
@ashraffikri
Career Cabin Crew Coach Resume Expert for Emirates,Qatar,Etihad and Arabic coach
Egipto
Árabe, Inglés
Sobre mí
Senior Operations and Customer Experience Manager with 23+ years of experience in airlines, hospitality, and service operations. Former Emirates professional with proven expertise in team leadership, service quality, process improvement, & customer satisfaction. I support individuals &businesses with CV and LinkedIn optimization, customer service training, SOP creation, &practical operations consulting. I work in English & Arabic, delivering realistic, results-driven solutions with professionalism and confidentiality. I also offer Arabic language learning&basketball coaching & training session
Habilidades
Ashraf
desconectado •
Revisa mis servicios
Estudio de casos
I will review and write your flight attendant CV as an ex emirates crew manager
Clases de idiomas
I will real world arabic business travel daily life taught by a multilingual pro
Experiencia laboral
Cabin crew manager
Emirates Airline • Tiempo completo
Oct 1995 - Aug 2020 • 24 yrs 10 mos
Audited daily operations to ensure inflight service and safety compliance. Assessed crew standards; delivered coaching and performance feedback. Led crew development plans and follow-up with HR. Designed training programs for pursers and service excellence. Implemented updated procedures aligned with aviation regulations. Proposed service improvements based on industry trends. Conducted motivational training for new leaders. Completed certified leadership & management programs. Provided consultancy to organizations in hospitality/service sectors to improve operational performance, staff skills, and service standards. Assessed team competencies and designed training programs tailored to business goals. Delivered workshops on leadership, customer service, and process improvement. Increased team efficiency by 25% in [Company Name] through targeted performance coaching. Developed SOPs and evaluation systems adopted across three hospitality branches. Mentored junior managers to prepare for leadership roles.
