Asad Riaz

Sales Administrator

Palletfly • Freelance

Nov 2022 - Present • 3 yrs 9 mos

As a Sales Administrator at Palletfly, I support the day-to-day sales and business operations of a B2B wholesale e-commerce platform that helps resellers source branded products, manage orders, and arrange shipments. Palletfly My responsibilities include providing customer support, assisting customers with product and order-related questions, managing order processing, and coordinating shipments and delivery updates. I also handle backend administrative tasks, maintain order and customer records, and support the team with day-to-day operational activities. In addition, I manage bookkeeping-related tasks, including maintaining financial records and assisting with account and transaction management. I also support marketing activities, including email marketing, promotional campaigns, daily product/deal updates, and customer communications. My role requires close attention to detail, strong communication, and coordination across sales, customer support, order management, shipping, bookkeeping, marketing, and backend operations. I help ensure that customer orders are processed smoothly and that customers receive timely and accurate information throughout the purchasing and shipping process. Through this role, I have gained hands-on experience in wholesale e-commerce operations, sales administration, customer service, order and shipment management, bookkeeping, email marketing, and business support. Palletfly's platform includes wholesale product sourcing, order management, custom quotes, shipment handling, and shipping/tracking support. This is an ongoing role, and I continue to work with Palletfly as a Sales Administrator.

Customer Success Manager

Social Boom • Freelance

May 2022 - Present • 4 yrs 3 mos

I started my journey with SocialBoom as a Live Chat Agent, where I focused on assisting customers in real time, answering their questions, and helping resolve basic order-related issues. After a few months of consistently providing reliable customer support, I was promoted to handle both Live Chat and Email Support, allowing me to manage customer inquiries across multiple support channels. As my responsibilities grew, I began working with the Admin Panel to manage and update customer orders, check order progress, and provide accurate order status and updates to customers. With my experience in customer service, order management, and daily operations, I was later promoted to Customer Support Manager. I currently manage customer support operations at SocialBoom, overseeing Live Chat and Email Support, handling order updates and status inquiries, resolving customer issues, and helping ensure a smooth and positive customer experience. This is an ongoing project, and I continue to work with SocialBoom in my current role as Customer Support Manager.

Customer Support Manager

AutoVA Official • Freelance

Mar 2020 - Dec 2025 • 5 yrs 9 mos

I started my journey with AutoVA Official as a Customer Support Agent, handling daily customer inquiries, order-related questions, tracking requests, and general support issues. Due to my performance and growing responsibilities, I was promoted to Customer Support Manager, where I managed a team of 1–9 employees and oversaw customer support operations for multiple e-commerce stores. My responsibilities included customer support, order processing, order tracking and shipment management, supplier coordination, refunds and returns, chargebacks and disputes, and various backend administrative tasks. I worked closely with customers, suppliers, fulfillment teams, and store owners to resolve issues efficiently and ensure orders were processed and delivered smoothly. A major part of my role involved supporting multiple e-commerce businesses through AutoVA. During my experience with the company, I provided customer support and administrative services for more than 200–300 different stores. Each store had its own processes, policies, suppliers, products, and customer service requirements, which required me to quickly adapt and maintain accurate and consistent support. As a manager, I also supervised team members, assigned tasks, monitored support performance, handled escalated customer issues, and helped ensure that daily operations were completed efficiently. I was responsible for maintaining service quality while managing multiple stores and priorities at the same time. This experience gave me strong hands-on knowledge in e-commerce customer support, order management, fulfillment, supplier management, refunds and returns, chargeback and dispute handling, team management, and backend administration. I continue to use these skills to provide reliable and professional support for e-commerce businesses.