
Aryan
Palo Alto Networks: Professional services and L4 TAC Network Security Engineer
Habilidades

Revisa mis servicios


Porfolio
Experiencia laboral
Senior Technical Support Engineer (Domain Specialist)
iOPEX Technologies • Tiempo completo
Oct 2023 - Present • 2 yrs 10 mos
PCNSE-certified Network Security Engineer with 3 years supporting enterprise networking and security environments through frontline-to-specialist TAC support (PAN-OS, GlobalProtect, Panorama, SD-WAN, routing, VPN/security). Experienced working closely with product and engineering teams (ETAC) to reproduce, document, and drive complex customer issues to resolution — including packet-level root-cause analysis, Linux-based troubleshooting, and mixed- protocol network debugging. Track record supporting 300+ enterprise customers and resolving 35-40 P1-P3 technical cases monthly, including packet- level root-cause investigation on production-critical incidents. Also led a 20-engineer support team before moving into a specialized domain-specialist (escalation engineering) track to deepen technical depth. Builds automation/tooling using Python and REST/XML APIs to streamline case diagnostics, and is now targeting roles that expand further into Prisma Access and broader cloud-delivered security.