
Aryan
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Porfolio
Experiencia laboral
Gen Ai Engineer
Infosys • Tiempo completo
Apr 2024 - Present • 2 yrs 1 mo
• Built and deployed a RAG-based support assistant for IT support workflows (LLMs + vector search); improved documentation retrieval and reduced manual lookup by 35–45% • Reduced ticket resolution time by 14–16% by enabling real-time, context-aware retrieval using hybrid search and re-ranking for precise query-to-context matching • Boosted resolution efficiency by 4.5% YoY by engineering SQL-based performance models to analyze 60K+ historical CRM records and identify bottleneck trends. • Improved SLA compliance to 93% by performing exploratory data analysis (EDA) on high-volume JIRA datasets and implementing statistical prioritization models to resolve friction points