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Armida Dani
@armida31
Virtaul Assistant
Albania
Inglés
Sobre mí
I specialize in customer support and email communication, ensuring every message is handled quickly, professionally, and with the right tone.
• Inbox & email management
• Customer support (clear, empathetic replies)
• Order & subscription handling
• Data entry & admin tasks
• Complaint resolution
I communicate clearly and represent your brand the right way—making customers feel heard and valued.
✔ Fast, reliable communication
✔ Detail-oriented & proactive
I help keep your business organized and running smoothly. Ready to support you.
Habilidades
Armida Dani
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Entrada de datos
I will provide professional data entry services
Mensajes y correos electrónicos
I will be your VA for admin tasks, data entry and scheduling
Experiencia laboral
Customer Support
Teleperformance • Tiempo completo
Jan 2024 - Present • 2 yrs 4 mos
Provided multi-channel support via chat, email, calls, and WhatsApp Managed order processing, payment issues, refunds, and disputes Handled address verification and delivery-related inquiries Resolved customer complaints with clear and empathetic communication Work with Deagostni and Fanhome
Software engieering
Apple • Tiempo completo
May 2024 - Dec 2024 • 7 mos
Provided technical support for Apple products and software-related issues Assisted customers with troubleshooting and issue resolution Communicated solutions clearly via chat and written support tools Ensured high-quality customer experience and accurate case handling
Customer Support
KLM Royal Dutch Airlines • Tiempo completo
Feb 2022 - May 2024 • 2 yrs 3 mos
Handled customer inquiries related to tickets, reservations, and travel issues Managed complaints, refunds, and service disruptions professionally Assisted passengers with booking changes, delays, and general support Delivered support through calls and direct customer communication
