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Aristeo P
@ari_prime
Remote Operations Customer Support Specialist
México
Inglés, Español
Sobre mí
Bilingual Operations and Logistics Professional with experience supporting U.S.-based transportation, drayage, and supply chain operations. Skilled in customer service, dispatch coordination, email management, documentation processing, and problem resolution. Experienced working with port terminals, container logistics, appointment scheduling, and operational support. Additionally, I develop process automation solutions using UiPath to improve efficiency, reduce manual work, and streamline business operations.
Habilidades
Aristeo P
desconectado •
Revisa mis servicios
Atención al Cliente
I will be your bilingual customer support agent via chat and email
Experiencia laboral
Senior Dispatch Operations Specialist
Freelancer.com • Trabajador autónomo
Mar 2024 - Present • 2 yrs 4 mos
• Manage customer-facing operational communications and provide complete shipment updates. • Process approximately 40 PODs weekly and maintain documentation quality. • Schedule 5–10 appointments daily across major marine terminals. • Support per diem dispute investigations and operational issue resolution. • Coordinate stakeholders across customers, terminals, warehouses and drivers.
Bilingual Remote Technical Support Specialist
Teleperformance • Tiempo completo
Mar 2020 - Sep 2022 • 2 yrs 6 mos
• Delivered bilingual customer support for internet, TV and phone services. • Resolved technical issues through structured troubleshooting. • Worked in high-volume support environments while maintaining customer satisfaction.
