Victor A

ServiceNow Developer

Upwork • Freelance

Mar 2025 - Feb 2026 • 11 mos

• Built, updated, and maintained IT Assets and CIs in CMDB with relationships, leading to more accurate data and reporting. • Experienced working in Service Mapping, Relationship Management, and Query Builder for CMDB and Non-CMDB tables. • Expertise in Mid-server installations and efficient handling of scheduled Discovery runs. • Effectively managed relationships to minimize the Stale, Duplicate, and Orphaned Cis in the CMDB database. • Troubleshooting of custom discovery patterns, port and probe customizations, Mid Servers monitoring and its maintenance, Customizing and classifications of IP subnets. • Created and managed credentials for multiple systems during data integrations and discovery. • Worked on Service Mapping (horizontal and vertical(top-down)) for detailed analysis and understanding of dependencies between critical infrastructure systems. • Worked on ServiceNow Implementation focusing on configuration management principles and practices that follow the (CSDM) Common Services Data Model. • Tracking of remediation activities for CIs with their respective owners for CMDB accuracy. • Created and customized dashboards, reports, monitor process KPI’s and email notifications. • Created new service Catalog items, Flow Designer, created email templates, and configured customized notifications for the catalog items. • Actively involved in ServiceNow upgrades and been part of hypercare meetings to resolve user issues post-major upgrades. • Engaged in Sprint planning, Daily stand-ups, and technical discussions with developers and Architects. • Worked on workflows, business rules, update sets, and ACLs. • Utilized Agile/Scrum methodology to coordinate development work and support the rollout of new applications and enhancements in ServiceNow