
Anyely Almanzar
HubSpot CRM Manager and Data Specialist
Habilidades

Revisa mis servicios

Porfolio
Experiencia laboral
Ruby Staffing
Tiempo completo • 4 yrs 10 mos
Medical Biller | Medical Billing Specialist
May 2022 - Aug 2026 • 4 yrs 3 mos
• Audited and processed high-volume financial and client datasets with a high accuracy rate, ensuring strict compliance with confidential data standards (HIPAA mindset). • Utilized Microsoft Excel and Google Sheets to structure daily billing reports, track payment status, and reconcile operational accounts. • Maintained, updated, and audited confidential client databases in custom CRM software, eliminating record duplication and data entry errors.
Billing Clerk | Medical Billing Assistant
Oct 2021 - May 2022 • 7 mos
• Handled daily data extraction and record entry into Excel spreadsheets and internal CRM systems for ongoing client tracking. • Provided asynchronous and real-time administrative support, including email/calendar management and documentation organization for remote teams. • Formatted, organized, and archived digital documentation and billing files to maintain clean electronic filing systems.
Chat Customer Service
Alorica • Tiempo completo
Sep 2019 - Oct 2021 • 2 yrs 1 mo
• Delivered fast, multi-channel chat and messaging support for a leading US on-demand delivery platform, assisting end-users, merchants, and delivery partners. • Verified order details, resolved delivery/system issues, and made targeted outbound calls to resolve complex real-time operational bottlenecks. • Maintained high accuracy when accessing user accounts, validating credentials, and documenting interaction logs in customer management tools under high-volume conditions. • Consistently met performance targets (First Contact Resolution, Response Time, and Customer Satisfaction) in fast-paced remote environments.