Anwaar Ul Haq

Founder ( CEO )

Cloud 9 • Trabajador autónomo

Jan 2025 - Present • 1 yr 4 mos

Company: Clouds X BPO Duration: 2 Years I have 2 years of experience as the Founder of Clouds X BPO, leading and managing end-to-end BPO operations across multiple domains including Real Estate, Solar, Insurance, and Home Services. As Founder, I built and managed teams delivering services such as lead generation, cold calling, appointment setting, telemarketing, and customer support. My responsibilities include client acquisition, project management, team training, quality control, and performance monitoring to ensure high service standards and client satisfaction. I have successfully handled both B2B and B2C campaigns, implemented efficient workflows, and maintained strong client relationships through clear communication and result-driven strategies. This role has strengthened my expertise in business development, operations management, and scalable outsourcing solutions.

Verifier

MARS BPO • Tiempo completo

Apr 2022 - Jan 2025 • 2 yrs 9 mos

Work Experience – BPO & Sales Campaigns Company: Mars BPO Duration: 4 Years I have over 4 years of hands-on experience working on multiple sales and support campaigns at Mars BPO, serving clients across Real Estate, Solar, Insurance, and Home Services industries. During my time at Mars BPO, I worked on lead generation, cold calling, appointment setting, telemarketing, and customer support campaigns, consistently meeting performance targets and maintaining high-quality communication standards. My responsibilities included handling outbound and inbound calls, qualifying leads, managing CRM systems, booking appointments, and supporting sales teams with accurate customer data. I also contributed to team training, quality assurance, and process improvement to increase campaign efficiency and client satisfaction. This experience helped me build strong expertise in sales operations, client handling, performance management, and BPO service delivery, which I now apply as CEO of Clouds X BPO to deliver professional outsourcing solutions to global clients.