Anny Mate

Admissions Consultant

HyperionDev • Freelance

Mar 2026 - Present • 6 mos

• Support prospective students throughout their journey by understanding their educational goals, career aspirations, concerns, and individual circumstances. • Conduct discovery calls, consultations, student interviews, and information sessions to provide personalised guidance on technology education pathways and suitable programmes. • Engage with prospective students through phone, email, SMS, video consultations, and chat, providing timely and professional support. • Build strong relationships with learners through active listening, needs assessment, personalised communication, and consistent follow-up. • Respond to student questions and concerns while providing clear information about programmes, career pathways, admissions processes, and next steps. • Manage a high-volume student pipeline while prioritising learner needs, follow-ups, appointments, and administrative requirements. • Maintain accurate student and lead records within CRM systems, documenting interactions, engagement, and relevant student information. • Schedule and conduct student interviews and information sessions while ensuring a smooth and professional admissions experience. • Collaborate with internal teams to support a seamless student experience and contribute to improvements in admissions and student-facing processes. • Support students in the US market within a remote EdTech environment, adapting communication and follow up to an international student audience

Student Support - Registration Support Consultant

MANCOSA

May 2023 - Feb 2024 • 9 mos

• Managed the Student Helpdesk by prioritising and actioning student tickets to ensure queries were resolved within the 36-hour service-level agreement (SLA). • Ensured students who logged tickets received an initial response within four hours via telephone. • Assisted walk-in students promptly, resolving queries where possible or providing clear timeframes for follow up. • Conducted thorough investigations into student queries and complaints, providing comprehensive feedback and maintaining detailed notes in the CRM system. • Communicated institutional policies and procedures clearly to students and relevant stakeholders through regular engagement. • Maintained an 80% student satisfaction service standard across written and telephonic interactions. • Conducted follow-ups on queries and complaints identified through customer satisfaction surveys to address concerns and support student satisfaction. • Monitored ticket volumes and identified peak periods to proactively mitigate risks associated with increased student queries. • Proposed system amendments and process improvements to improve operational efficiency and the student support experience. • Maintained professionalism and represented the organisation's service culture and commitment to quality in all student interactions. • Escalated potential areas of concern and student complaints to the appropriate line manager for further attention.https://www.mancosa.co.za/

Student Recruitment

Emeris

Jan 2022 - May 2023 • 1 yr 4 mos

• Represented the IIE Vega School brand at school presentations, career expos, and stakeholder events, engaging directly with prospective students, parents, and educators. • Conducted presentations to matriculants to create awareness of available study opportunities, programmes, and career pathways. • Expanded brand awareness into new areas through targeted school outreach, events, and direct engagement with prospective students. • Conducted career consultations to understand students' interests, goals, and career aspirations and guide them towards suitable study options. • Responded to online and telephonic enquiries, providing accurate information and timely support throughout the prospective student journey. • Conducted follow-up calls with prospective students and parents to maintain engagement and support progression through the application process. • Followed up on online applications, invited prospective students for interviews, and supported applicants throughout the application process. • Assisted students with completing application forms and provided guidance on application requirements, processes, and closing dates. • Built strong relationships with schools, educators, students, and parents through presentations, consultations, and stakeholder events. • Facilitated stakeholder events, including educator engagement initiatives, to strengthen relationships and promote the institution's offerings.