a
anneaguilar658

Analyn A

@anneaguilar658

Bilingual Shopify Customer Support Specialist Email Chat and Order Management

Filipinas
Tagalo, Inglés, Español
Parte de la información aparece en idioma inglés.
Sobre mí
I am a customer experience specialist with over five years of hands-on experience across e-commerce, tech, and financial services. I specialize in Zendesk optimization, Shopify operations, and fraud investigation, having progressed into roles like Quality Analyst and Tier 2 Fraud Specialist. I am dedicated to maintaining high KPI standards and delivering clear, professional support to ensure customer loyalty.... Lee más

Habilidades

a
anneaguilar658
Analyn A
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Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Éxito del cliente
I will provide professional ecommerce email customer support
DeUSD 5 / proyectoMás información
Asistencia general
I will reduce refunds, prevent chargebacks, and provide professional customer support
DeUSD 5 / proyectoMás información

Porfolio

Experiencia laboral

Apple

E-commerce Customer Service Specialist

Apple • Tiempo completo

Mar 2021 - Jan 2024 • 2 yrs 10 mos

pple Account – Customer & Technical Support (3 Years)
Company: Apple Inc. • Provided high-volume customer and technical support • Maintained strict KPI and quality compliance standards • Handled escalations and complex service cases • Promoted to Quality Analyst based on performance metrics Quality Analyst (Promotion) • Evaluated agent interactions for compliance and performance • Provided coaching and feedback to improve service quality • Monitored KPIs and customer satisfaction metrics