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Annappa K
@annappake
Senior Operations Specialist
India
Kannada, Inglés, Hindi, Maratí
Sobre mí
I am a Senior Financial Operations Specialist and Team Lead with over 8 years of experience in FinTech transaction governance, international legal operations, and corporate compliance. I have a proven track record of managing complex data lifecycles and leading cross-functional teams of 60+ personnel. I specialize in P2P cycles, KYC/AML validation, and fraud prevention using enterprise tools like Oracle ERP, SAP Concur, and Advanced Excel. Feel free to message me to discuss how I can streamline your financial workflows.
Habilidades
Annappa K
desconectado •
Revisa mis servicios
Auditoría de libros
I will be your financial operations and p2p cycles specialist
Experiencia laboral
Associate – Operations & Customer Support
UnifyCX • Tiempo completo
Sep 2025 - Jan 2026 • 4 mos
Resolved high-stakes transaction dispute cases and audited ledgers for premium US accounts on the InComm Payments network to isolate and prevent fraudulent activities. Acted as the primary floor escalation point for high-friction workflows, maintaining top-tier CSAT scores and FCR metrics. Coached new hires during live 24/7 operations to optimize team processing quality and secure strict global financial SLA compliance.
Senior Process Consultant
HGS • Tiempo completo
May 2023 - Sep 2025 • 2 yrs 4 mos
Managed end-to-end Procure-to-Pay (P2P) lifecycles, 3-way matching, and corporate vendor disbursements via Oracle ERP and SAP Concur for high-value US enterprise accounts. Executed high-volume Payment Protection Insurance (PPI) audits and vehicle finance claims under strict UK compliance parameters (GDPR, DSAR, AML). Engineered advanced Excel automated tracking models using Pivot Tables and XLOOKUP to eliminate manual data-mapping errors by 100%.
Senior Process Associate
Kriya NextWealth Private Limited • Tiempo completo
Dec 2021 - Apr 2023 • 1 yr 4 mos
Managed fintech transaction workflows and customer onboarding compliance audits for digital lending networks. Spearheaded deep investigations into critical chargeback disputes, successfully recovering over 75% of contested merchant funds through rigorous representment documentation. Analyzed high-volume transaction anomalies to detect identity theft and minimize platform vulnerabilities using Salesforce and Zimbra CRMs.
