a
andrseduardo

Andres Pereira

@andrseduardo

AndrsEdu

Guatemala
Español, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Hi! I'm Andrés, a bilingual English-Spanish professional with 10 years of experience in customer service, operations, administrative support, and team leadership. I help businesses stay organized through CRM and data management, virtual assistance, customer support, translation, transcription, spreadsheets, and reporting. I'm experienced in fast-paced environments where accuracy, communication, and reliability matter. Whether you need help with a one-time project or ongoing support, I'm ready to make your workload easier and deliver quality work on time.... Lee más

Habilidades

a
andrseduardo
Andres Pereira
desconectado • 

Revisa mis servicios

Asistencia general
I will be your virtual assistant for CRM, data entry and administrative support
DeUSD 10 / proyectoMás información

Experiencia laboral

Telus_Digital

Telus Digital

Tiempo completo • 3 yrs 4 mos

Operation Supervisor

Jan 2024 - Jun 2026 • 2 yrs 5 mos

Led a team of 16 customer service professionals in a fast-paced digital support environment. Managed daily operations, performance tracking, coaching, quality standards, and productivity metrics. Monitored KPIs including handling time, utilization, ticket productivity, and quality performance. Supported reporting, data analysis, team development, process compliance, and continuous improvement while ensuring excellent customer experiences.

Customer Service Representative

Jan 2023 - Dec 2023 • 11 mos

Provided customer support for a global digital platform, assisting users with account, platform, and service-related inquiries. Managed customer interactions, documented cases accurately, followed established procedures, and worked toward productivity and quality targets in a fast-paced environment. Consistently focused on clear communication, problem resolution, and customer satisfaction.

Conduent_Incorporated

Sales Representative

Conduent Incorporated • Tiempo completo

Oct 2016 - Sep 2017 • 11 mos

Provided customer service and sales support in a high-volume call center environment. Assisted customers with product and service inquiries, identified customer needs, presented appropriate solutions, processed requests accurately, and worked toward sales, quality, and productivity goals. Developed strong communication, problem-solving, customer service, and sales skills while handling multiple customer interactions daily.