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Porfolio
Experiencia laboral
IT Field Support
Banks • Tiempo completo
Sep 2024 - Sep 2025 • 1 yr
As an IT Field Support specialist for a bank's call center, I provide essential, on-site technical assistance to agents. My daily tasks include first-level troubleshooting for web application bugs, often resolved by clearing caches or flushing network DNS. I act as a key liaison, escalating complex issues to the appropriate internal teams for swift resolution. My role extends to hands-on hardware support, including implementing clean cable management, performing manual keyboard cleanings, and replacing components like RAM and SSDs. Operating on a shifting schedule, I am also responsible for hourly network monitoring and reporting to ensure operational stability.
Fullstack Web Developer
Web Dynamics • Tiempo completo
Nov 2021 - May 2023 • 1 yr 6 mos
Developed various websites for clients, including a digital library with offline wiki included from a local server via Wi-Fi, a CMS company profile, and a custom reseller registration system with email notification and registration status. Utilized Laravel framework, HTML, CSS, and JavaScript to build functional and visually appealing websites. Collaborated with cross-functional teams to gather requirements, design and implement solutions, and deliver projects on time and within budget. Conducted thorough testing and debugging to ensure high-quality and bug-free code. Assisted in website optimization for improved performance and user experience. Successfully delivered multiple projects meeting client requirements and deadlines.