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Ana
@ana_carvajal1
Level 1
Virtual Assistant
Colombia
Inglés, Español
Sobre mí
Hi! I'm an Administration professional with a deep passion for the creative side of the digital world: video editing, graphic design, and social media content.
While my background gives me strong organizational and strategic skills, my true drive lies in crafting compelling visuals that tell stories and connect with audiences.
I combine the analytical mindset of an administration professional with the aesthetic eye of a content creator, so you don't just get great-looking work, you get work that makes sense for your brand and goals!
Let's create something that stands out! ✨
Habilidades
Ana
desconectado •
Tiempo medio de respuesta: 9 horas
Revisa mis servicios
Asistencia general
I will be your creative virtual assistant
Diseño de invitaciones
I will design premium website invitations for your events
Porfolio
Experiencia laboral
Operations Support Associate
Miso Robotics • Tiempo completo
Dec 2023 - Feb 2026 • 2 yrs 2 mos
-Managed structured workflows and monitored operational performance data to track recurring technical issues and ensure timely resolution. -Built and maintained Excel-based reports (including VLOOKUP and pivot tables) to support leadership decision-making and improve task prioritization. -Reduced average resolution time by 80% by organizing case tracking systems and improving follow-up processes. -Maintained high SLA compliance while handling large data volumes, ensuring accurate documentation and consistent status updates across teams. -Collaborated cross-functionally to streamline reporting processes and reduce repetitive operational failures by 20%.
Data & Administrative Support Intern
Government of Antioquia • Tiempo completo
Jan 2025 - Jul 2025 • 6 mos
-Supported a department director with calendar management, meeting coordination, and structured follow-up on pending administrative tasks. -Consolidated meeting notes, task lists, and deadlines into organized shared documents to improve transparency and accountability. -Prepared structured reports and summaries used for weekly internal reviews and management decision-making. -Assisted with documentation control, digital file organization, and cross-team coordination to ensure timely completion of deliverables. -Maintained accurate records and tracked pending items to support operational efficiency and compliance.
Customer Support Representative
Teleperformance • Tiempo completo
Oct 2022 - Dec 2023 • 1 yr 2 mos
-Managed and validated operational records for 200+ restaurant accounts, ensuring accurate updates and structured documentation. -Maintained detailed tracking systems for account updates, configuration changes, and follow-ups. -Used Excel tools to analyze trends and support retention strategies, contributing to a 15% increase in client retention. -Collaborated with QA and training teams to improve process documentation and workflow efficiency. -Maintained accuracy and organization while working in high-volume, deadline-driven environments.
8 Reseñas
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1-5 de 8 reseñas
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Más relevante
revinon
Cliente recurrente
Reino Unido
Ana helped us coordinate three roundtables with 8-10 participants per session, sending invitations across several time zones and responding to participant questions. She worked independently with no oversight and delivered excellent piece of work.
Útil?
revinon
Cliente recurrente
Reino Unido
Ana helped us organise three roundtable discussions. Ana is well organised, great at communication, and at sorting out event logistics.
Útil?
themaryuk
España
Absolutamente excepcional, muy profesional, trabajo excelente, entrega ágil y comunicación excelente.
Útil?
jaancarlort01
México
Útil?
oaremu
Cliente recurrente
Estados Unidos
I am honestly so impressed by Ana's work. She was easy to communicate and work with, and has exceptional attention to detail. her work is visually appealing, and easy to navigate. I highly recommend her services.
Útil?
