Amod K

Deputy Manager

WNS Global Services • Tiempo completo

Jun 2015 - Aug 2026 • 11 yrs 2 mos

Serving in progressive roles from Senior Analyst to Deputy Manager, I have been responsible for managing operations, driving process excellence, and leading high-performing teams to meet strict corporate objectives. In this capacity, I collaborate closely with internal managers, media planners, and strategists to capture complex client requirements, leading creative briefings and brainstorming sessions to generate innovative operational solutions. As a dedicated quality advocate, I design and conduct internal process audits, leveraging my Lean Six Sigma and Kaizen training to introduce data-driven improvements and offer high-impact solutions to our automation teams. By implementing a metrics-based approach utilizing key performance indicators (KPIs), I effectively measure and communicate quality benchmarks, fostering a culture of continuous enhancement. Additionally, I manage employee performance evaluations, provide strategic team mentorship, and personally deliver comprehensive onboarding training for incoming talent to ensure absolute alignment with strict SLA and TAT management goals.

Quality Specialist / Manager

Express • Tiempo completo

Dec 2006 - May 2015 • 8 yrs 5 mos

During my tenure at Express KCS Pvt Ltd, I progressed through successive leadership roles, serving as Associate Quality Manager, Quality Manager, and ultimately as a QMS Expert. In these positions, I orchestrated end-to-end quality checks for diverse print and digital assets, including advertisements, advertorials, special feature sections, and final page layouts, ensuring absolute precision and absolute adherence to production standards. I spearheaded the timely resolution of complex operational queries from both internal teams and global clients, significantly bolstering client relationships and overall satisfaction. My role required close collaboration with graphic designers, commercial printers, and key stakeholders to guarantee flawless project execution across strict fast-paced timelines. Furthermore, I led impactful training sessions and coaching initiatives to drive continuous quality enhancements, empowering team members to excel while maintaining close strategic communication with internal managers, media planners, and strategists to thoroughly align deliverables with client objectives.

Professional Publishing Operations & Layout QA

Aptara • Tiempo completo

Dec 2004 - Dec 2006 • 2 yrs

During my tenure as a Senior Proofreader at Aptara Pvt Ltd, I was responsible for overseeing end-to-end quality control and layout integrity for high-volume publishing projects. I conceptualized and developed customized sample page layouts based strictly on client specifications to serve as the visual blueprint for project execution. My role involved auditing multi-chapter content for pagination accuracy, design consistency, and structural symmetry, while efficiently managing high-volumes of text and graphic assets. I implemented robust tracking systems for design iterations to guarantee flawless version control and established strategic validation checkpoints to systematically integrate client feedback. Additionally, I provided technical guidance and mentorship to junior team members to streamline layout revisions and conducted comprehensive final quality gatekeeping checks to ensure 100% error-free, print-ready compliance prior to final presentation.