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Property Operations Manager and Executive Assistant
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Customer Service Supervisor
Amazon • Tiempo completo
Jan 2023 - Oct 2023 • 9 mos
Handled high-volume customer inquiries via chat, email, and phone, maintaining empathy and professionalism in every interaction. Resolved customer concerns related to orders, returns, refunds, and account issues while meeting strict KPIs for response time and satisfaction. Used CRM and internal systems to track and document interactions accurately and efficiently.