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amnafreelancepr

Amna Qaiser

@amnafreelancepr

Customer Service Rep, Shopify VA, eCommerce Support, Live Chat, Email Support

Pakistán
Inglés, Punjabí
Parte de la información aparece en idioma inglés.
Sobre mí
🟢 Hi! I’m Amna. I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress-free by handling customer emails, shipping delays, and refunds with clear, 𝘀𝗼𝗽-𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. After 𝟱+ 𝘆𝗲𝗮𝗿𝘀, I get it - anyone can offer customer service with AI around. I focus on what drives revenue. I’ve supported brands of all sizes worldwide, helping 𝟱𝟬+ 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 grow. They’ve generated 𝗼𝘃𝗲𝗿 $𝟮𝟱𝗠 in combined sales through great service and consistent care. What matters is what I do for you. Want to chat about your goals? Message me.... Lee más

Habilidades

a
amnafreelancepr
Amna Qaiser
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Revisa mis servicios

Éxito del cliente
I will be your shopify and ecommerce customer support specialist
DeUSD 5 / proyectoMás información
Atención al Cliente
I will be your professional social media customer support specialist
DeUSD 10 / proyectoMás información

Porfolio

Experiencia laboral

Freelancer

Customer Service Representative

Freelancer

May 2021 - Oct 2025 • 4 yrs 5 mos

Chat Support | Email Support Customer Support Representative Customer Service Representative

Freelance

Customer Support & Social Media Specialis

Freelance

Nov 2021 - Jun 2022 • 7 mos

I am a dedicated Customer Support & Social Media Specialist with over 4 years of experience helping eCommerce businesses deliver exceptional customer experiences. I specialize in email support, live chat, social media messaging, Shopify, and CRM management. I have hands-on experience with Gorgias, Zendesk, Freshdesk, Reamaze, HubSpot, Zoho CRM, Slack, Google Workspace, and Microsoft Excel. I handle customer inquiries, order tracking, refunds, returns, exchanges, disputes, and social media interactions with professionalism and empathy. I am organized, detail-oriented, and comfortable working independently while maintaining excellent response times. My goal is to resolve issues efficiently, improve customer satisfaction, and represent every brand with professionalism, accuracy, and care.