a
ameriano

Hossam Amer

@ameriano

Turn Guest Reviews into 5 Star Experiences,Hotel and Restaurant Response Expert

Egipto
Árabe, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Front Office Duty Manager with 7+ years of experience in international hotels in Dubai. I specialize in responding to hotel and restaurant reviews with professional, empathetic, and brand-aligned messages. I handle both positive feedback and complaints in a way that builds trust and protects your reputation. I’ve worked with platforms like Booking.com, Tripadvisor and all other extranet platforms . Let’s turn every review into a positive guest experience.... Lee más

Habilidades

a
ameriano
Hossam Amer
desconectado • 
Tiempo medio de respuesta: 20 horas

Revisa mis servicios

Limpieza de datos
I will do professional data entry, excel reports, and virtual assistant tasks
DeUSD 15 / proyectoMás información
Escritura y traducción
I will write professional hotel and restaurant review replies in english and arabic
DeUSD 5 / proyectoMás información

Experiencia laboral

Accor

front office supervisor

Accor • Tiempo completo

Dec 2025 - Present • 7 mos

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Emaar

front office duty manager

Emaar • Tiempo completo

Dec 2021 - Dec 2025 • 4 yrs

• Developed and implemented daily operational reports from scratch • Reduced manual entry time by 30% • Managed and analyzed KPIs from Booking.com, Expedia, Agoda & Google Reviews • Extracted data from Opera system for management reports • Trained and supervised team of 10+ members on reporting and workflows