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Alston C
@alstoncroning
Microsoft 365 Administrator, IT Professional
Canadá
Inglés
Sobre mí
IT Professional with 9+ years of experience managing and supporting business technology environments, including 4.5+ years specializing in Microsoft 365 administration. I help businesses with Microsoft 365 user management, licenses, access, Outlook, Exchange Online, Teams, SharePoint, OneDrive, Intune, Jamf, device management, and technical troubleshooting. I provide reliable, practical IT solutions with clear communication and a focus on efficient IT operations and appropriate access management.
Habilidades
Alston C
desconectado •
Revisa mis servicios
Soporte técnico
I will manage microsoft 365 users, licenses, and access
Porfolio
Experiencia laboral
Systems Administrator
FacilityOS • Tiempo completo
Jan 2022 - Present • 4 yrs 8 mos
Systems Administrator IT Professional with extensive hands-on experience, including 4.5+ years managing Microsoft 365 environments, user accounts, endpoints, access permissions, and day-to-day IT operations. My experience includes: • Microsoft 365 administration, including users, licenses, Exchange Online, Teams, SharePoint, and OneDrive • User onboarding and offboarding, including account setup, access management, license administration, and preparing and configuring employee workstations and devices. • Microsoft Intune administration, including device enrollment, configuration profiles, application deployment, compliance management, and endpoint troubleshooting. • Jamf administration and Apple device management, including device enrollment, configuration, and ongoing endpoint support • Troubleshooting Microsoft 365, Outlook, Windows, macOS, networking, printers, and common IT issues • User and permission management across business applications and cloud services • IT security and compliance support, including assisting with security and compliance platforms • Network and infrastructure troubleshooting • SaaS application administration and vendor coordination • IT migrations, implementations, system upgrades, and technical projects • Documentation and process improvement I focus on solving IT problems efficiently and providing clear, practical support for businesses and individuals. My goal is to provide reliable, practical IT solutions that resolve technical issues quickly and help clients keep their systems running smoothly.
ABCO Group
Trabajador autónomo • 8 yrs 9 mos
Independent IT Consultant
Jan 2022 - Present • 4 yrs 8 mos
Transitioned from a full-time IT position with the business to an independent IT consulting and contracting arrangement, continuing to provide ongoing technical support and IT services with minimal supervision. • Provided remote and on-site IT support for employees and the business. • Continued managing the company's Google Workspace environment, including user accounts, Google Groups, email, access permissions, domain configuration, and ongoing administration. • Supported employee onboarding and offboarding, including account setup, access changes, and equipment preparation. • Troubleshot email, Windows, software, hardware, printers, networking, Wi-Fi, and connectivity issues. • Provided technical support for computers, peripherals, printers, and other workplace technology. • Assisted with network troubleshooting and configuration, including connectivity and Wi-Fi issues. • Worked directly with the business owner and employees to identify issues, recommend practical solutions, and coordinate required changes. • Independently managed support requests, prioritized technical issues, and provided ongoing assistance based on business needs.
IT Administrator
Dec 2017 - Jan 2022 • 4 yrs 1 mo
Served as the sole IT Administrator, supporting 35+ employees and 40+ email accounts across 3 business locations, while managing the company’s overall IT environment. • Planned and successfully completed a Google Workspace migration, transitioning 40+ mailboxes from a traditional/legacy email hosting environment to Google Workspace. • Managed email migration, including PST files and locally stored email, with experience supporting POP3, IMAP, and MAPI configurations. • Administered Google Workspace users, email, groups, permissions, onboarding, and offboarding. • Provided advanced email, Outlook, and remote IT support, troubleshooting computers, printers, software, applications, email, and connectivity issues using tools such as TeamViewer. • Managed the company’s Sage BusinessVision system, including maintenance, troubleshooting, backups, and user support. • Created and modified Crystal Reports for invoices, purchase orders, and other business documents. • Managed backups and supported disaster recovery, including restoring systems and business data. • Independently planned and coordinated two major office IT relocations, including servers, network infrastructure, workstations, telecommunications, fax, telephone, and internet services, while coordinating with vendors to minimize business disruption. • Coordinated with vendors, telecommunications providers, management, and employees during IT projects and infrastructure changes. • Managed network infrastructure, servers, workstations, and IT systems across three locations. • Supported the company’s business telephone system, including extensions, voicemail, voicemail-to-email, phone replacements, and troubleshooting.
