
Alora Coltrane
Customer Retention Strategist
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E-Commerce Retention Marketing Specialist
Algofy • Freelance
May 2025 - Aug 2026 • 1 yr 3 mos
Focus: Klaviyo, Postscript, Omnisend, Yotpo Lifecycle Flow Optimization: Designed and implemented multi-stage automated lifecycle flows (Welcome, Abandoned Cart, Customer Winback) for Shopify brands using Klaviyo and Omnisend, increasing automated email revenue by an average of 15%–30%. Compliance-First SMS Automations: Built TCPA/CTIA-compliant SMS automation sequences using Postscript, generating immediate cart recovery conversions while growing compliant subscriber lists. Social Proof & Loyalty Engine: Configured Yotpo post-purchase review request flows and loyalty points systems to drive repeat purchases, increase customer lifetime value (LTV), and gather user-generated content (UGC). Deliverability & List Hygiene: Performed domain warming, sunset policies, and deliverability optimizations across Mailchimp and Klaviyo to ensure email inbox placement above 98%.