"My experience with customer service primarily relates to retail. While I've worked in a variety of stores, in my current position allows me to work solely at our customer service counter. I enjoy my job because I get to help customers with a variety of problems, and I'm empowered to be the person who transforms their experience from a negative one into a positive one.
I recently assisted a frustrated customer who was unhappy with discrepancies between our actual inventory and what our mobile application reflected. While the app said we had plenty in stock, we were completely out of the item ... Lee más