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Alex Jay Han
@alexjayhan
Administrative Support Customer Service eCommerce
Filipinas
Inglés, Tagalo
Sobre mí
Tenured email and chat support representative with administrative and team management experience. Extensive experience in Customer Service, Administrative Support, and e-commerce.
I focus on delivering exceptional service and efficiency. I am committed to fostering collaboration and upholding a strong sense of responsibility, ensuring every task is executed with precision and dedication to organizational goals.
Habilidades
Alex Jay Han
desconectado •
Revisa mis servicios
Asistente virtual
I will do data entry, extraction, research, lead generation
Transcripción
I will transcribe audio or video files in a timely manner
Experiencia laboral
Customer Support Agent and Training Mentor
Brain Technologies • Tiempo completo
Jun 2021 - Feb 2026 • 4 yrs 8 mos
- Delivered timely and professional responses to user queries via chat and email. - Resolved technical issues and managed user accounts. - Trained and supervised new agents, ensuring a smooth onboarding process. - Developed and updated training materials to improve efficiency and address recurring issues. - Supported agents with complex order processing and triaging of payment, returns, or shipping-related issues.
