a
alaa_hesham63

Alaa Hesham

@alaa_hesham63

VoIP Infrastructure Engineer Asterisk Vicidial Linux SIP

Egipto
Inglés, Árabe
Parte de la información aparece en idioma inglés.
Sobre mí
I am a VoIP Infrastructure Engineer specializing in SIP-based communication systems and PBX deployments. I work with Asterisk, Vicidial, and Linux servers to build and maintain stable VoIP systems for business environments. My services include SIP trunking, PBX configuration, call routing, and troubleshooting VoIP issues such as call drops, one-way audio, and performance problems. I focus on delivering reliable and efficient VoIP solutions with strong system stability and call quality.... Lee más

Habilidades

a
alaa_hesham63
Alaa Hesham
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

VoIP y telefonía
I will fix asterisk, vicidial and sip voip issues
DeUSD 15 / proyectoMás información

Experiencia laboral

Self_Employed

Self Employed

Trabajador autónomo • 7 yrs 6 mos

Founder & VoIP Infrastructure Lead | NajmX LLC

Dec 2022 - Present • 3 yrs 6 mos

Led VoIP infrastructure operations for multi-branch contact center environments. Managed Asterisk, Vicidial, SIP trunking, and call routing systems in production. Administered Linux servers (RHEL / Ubuntu) and ensured system reliability and performance. Worked on VoIP optimization, call quality improvements, and STIR/SHAKEN call authentication implementation for production environments.

Co-Founder & Technical Lead | In-Call Outsourcing LLC

Dec 2018 - Dec 2022 • 4 yrs

Co-founded and led technical operations for a 150+ agent, multi-site contact center (2 locations). Designed and maintained VoIP infrastructure including SIP routing, PBX systems, and centralized call gateway architecture. Managed Linux servers and Active Directory services to ensure system stability and uptime. Supported network infrastructure (core, distribution, access layers) and ensured operational continuity across sites.