Ahmed Masoud
Vetted Pro
Level 2
Guaranteed satisfaction, Microsoft 365 Expert, Migration, Automation
Revisado por el equipo de Fiverr Pro
El equipo de Fiverr Pro seleccionó a Ahmed Masoud por su experiencia.
Revisado para
Asistente virtual
Soporte y IT
Habilidades

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Experiencia laboral
Microsoft 365 Consultatnt
MStack360 • Trabajador autónomo
Jun 2022 - Present • 3 yrs 11 mos
👋 Helping Business Owners and individuals to get the most out of Microsoft 365 | Consultations > Migration > Setup > Automation > Ongoing Support as your dedicated IT freelancer. Qualifications: 🎯Extensive experience with Microsoft 365, including migration and setup. 🎯Strong understanding of IT security and compliance. 🎯Excellent communication skills for user training and support. 🎯Proven ability to automate processes using Microsoft 365 tools. 🎯Experience providing ongoing IT support and troubleshooting. Achievements: 💪 🏅Fiverr Pro Freelancer 🏅 Repeated Clients Badge 🏅 Top Rated Freelancer on Upwork
Microsoft
Tiempo completo • 1 yr 11 mos
IT Consultant
Dec 2023 - Sep 2024 • 9 mos
Microsoft Viva Subject Matter Expert: - Assisting my coworkers in diagnosing and resolving challenges and problems encountered with the Viva Suite. - Attending daily engineering team meetings to review, monitor, and improve the support procedures. - Conducting training sessions for colleagues, occasionally as refresher courses and at other times to disseminate the latest product updates and outline our forthcoming work strategies. - Contributing to the monthly client reports by extracting and summarizing data on employees and cases, presenting them effectively in PowerPoint presentations.
Microsoft365 SE AI | Copilot | MS VIVA
Jul 2023 - Sep 2024 • 1 yr 2 mos
-Capturing, auditing, and delivering Feedback for the NPP - New Product Playbook (CoPilot)- within MS365. - Compiling the guidelines and documentation for the new products. - Providing technical support for the end users in German and English.
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Desglose de calificaciones
- Nivel de comunicación del Freelancer
- Calidad de la entrega
- Valor de la entrega
Ordenar por

costaxl

Estados Unidos
STOP SEARCHING! You have found your OneDrive (and other IT) support team! I tried everything, every AI, every Reddit thread, everything! Ahmed offered a consultation where he thoroughly understood the issue, and Omar solved it like a true professional. No wait, more than just a pro; a happy, confident...
1 día
Tiempo

Soporte técnico
Respuesta del Freelancer
ryanm3d

Estados Unidos
Pedido cancelado
I am so frustrated, I hired these guys to prevent EXACTLY what happened anyway. I needed to migrate my google drive from one account to another. They seemed competent at first, but in the end, never tried to understand the problem correctly, and applied changes that now have me not knowing where any...
3 semanas
Tiempo

Migraciones de plataforma
Respuesta del Freelancer
mohamedelmi127
Cliente recurrente

Reino Unido
Excellent experience working with this freelancer. Their code expertise is outstanding, and they delivered exactly what was requested with high quality. Communication was clear, proactive, and professional throughout the entire process. The project was completed on time (even earlier than expected),...
1 día
Tiempo

Soporte técnico
Respuesta del Freelancer
nwfiredoor
Cliente recurrente

Estados Unidos
Ahmed and his team did an incredible job. From the time I engaged him on fiber to our initial meeting to deployment was 36 hours pops. I do really appreciate people that make a commitment and execute.
1 día
Tiempo

Soporte técnico
Respuesta del Freelancer
mohamedelmi127
Cliente recurrente

Reino Unido
Great work from start to finish. The freelancer quickly understood the requirements and delivered a clean, efficient solution. Communication was smooth and consistent, with regular updates throughout the project. They handled feedback professionally and made adjustments without any issues. Delivery was...
1 día
Tiempo

Soporte técnico
Respuesta del Freelancer