a
aditi_1379

Aditi Singh

@aditi_1379

ECommerce Operations and Sales Specialist

India
Inglés, Hindi
Parte de la información aparece en idioma inglés.
Sobre mí
E-Commerce Operations Specialist with 2+ years managing Shopify stores, CRM systems, and inside sales pipelines for live D2C businesses. I help global store owners with end-to-end order fulfillment, abandoned cart recovery via WhatsApp Business API, Zendesk & Freshdesk support setup, and sales pipeline management — enhanced with AI tools for faster, smarter delivery. Proficient in Shopify, Zendesk, Freshdesk, Salesforce, Interakt & Advanced Excel. ✔ Remote-ready ✔ Fast turnaround ✔ Professional English ✔ Detail-oriented Let's talk — message me before ordering.... Lee más

Habilidades

a
aditi_1379
Aditi Singh
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Gestión de tiendas de E-commerce
I will manage your shopify store, orders, inventory and fulfilment
DeUSD 20 / proyectoMás información

Experiencia laboral

The_Sales Knob

Business Associate

The Sales Knob • Tiempo completo

May 2026 - Present • 3 mos

Generated & qualified high-value B2B leads via market research, competitor analysis & multi-channel prospecting Conducted website, SEO & digital presence audits to identify growth gaps and deliver marketing consultation reports Managed full-cycle B2B sales — cold prospecting to deal closure including objection handling & follow-ups Promoted & closed Digital Marketing and E-Commerce solutions for SMB clients via disciplined CRM pipeline management

Inside Sales & E-Commerce Operations Executive

Zibbri India Private Limited • Tiempo completo

Oct 2024 - May 2026 • 1 yr 7 mos

Managed end-to-end Shopify operations — order fulfillment, inventory sync & logistics coordination via custom OMS Designed & executed Abandoned Cart Recovery campaigns via Interakt (WhatsApp Business API), directly recovering lost revenue Handled full inside sales lifecycle — outbound lead generation, product demos, objection handling & final closure Managed omnichannel pre & post-sales support (chat, email, WhatsApp) via Zendesk, maintaining high CSAT scores Built daily sales pipeline reports & conversion dashboards using Advanced Excel (VLOOKUP, Pivot Tables)

BPO_Convergence Pvt

Client Retention Executive

BPO Convergence Pvt • Tiempo completo

Mar 2024 - Sep 2024 • 6 mos

Handled high-volume inbound support (voice, email, chat) covering logistics, order tracking & delivery escalations via Freshdesk with strict SLA adherence & QA compliance Resolved critical customer grievances by coordinating with internal logistics teams & documented case resolutions using Google Workspace & CRM tools