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Rohail Addin
@addinn
Call Center KPI Dashboard, WFM CX Operations Expert
Pakistán
Inglés, Árabe, Urdu, Pashto
Sobre mí
I help call centers and customer service teams improve performance with Excel dashboards, Power BI reports, SLA tracking, WFM analysis, and CX operations support.
I have hands-on experience in contact center operations, Cisco Webex CC, workforce management, agent scheduling, abandoned call analysis, KPI reporting, and customer support performance.
I can help with call center dashboards, agent productivity reports, QA scorecards, SOPs, and clear business insights.
Habilidades
Rohail Addin
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Panel de datos
I will create professional cc KPI dashboard in excel or power bi
Análisis de BI
I will audit your call center to improve sla and reduce abandoned calls
