
Kefaya
Habilidades

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Porfolio
Experiencia laboral
AI & Software Development Intern
Hospital Records • Tiempo parcial
Oct 2025 - Feb 2026 • 4 mos
Participated in developing an AI-powered call center project designed to improve customer support and communication processes. Contributed to data preparation, AI model integration, and system testing while working within a healthcare environment. Company Name: Stanford Healthcare & Al Harameen Specialized Hospital I developed a full AI-powered Call Center web platform designed to improve customer service efficiency and reduce operational workload. The system includes an advanced dashboard for real-time data visualization and analytics, along with speech-to-text conversion to transcribe customer and agent conversations. It also features sentiment analysis to evaluate customer emotions and satisfaction levels, as well as an automated ticket classification system for handling complaints and requests. The platform is role-based, providing separate interfaces for employees and management, each tailored to their specific needs. This solution enhances response time, improves decision-making, and significantly reduces the need for large staffing through automation and AI-driven workflows.
Data Science & AI Intern
Banks • Tiempo parcial
Oct 2024 - Jan 2025 • 3 mos
Completed a training program at Jordan Islamic Bank where I gained practical experience in data analysis, business processes, and technology-driven solutions. Worked with data, reports, and gained exposure to real-world banking operations.