Aadarsh Singh

Technical Project Manager

Etech Global Services

Oct 2024 - Present • 1 yr 10 mos

Managed end-to-end delivery of enterprise technology and contact center programs for global clients across the US, UK, and LATAM. Coordinated cross-functional technical, operations, and business teams while tracking scope, milestones, risks, dependencies, issues, and stakeholder actions. Key achievements include: • Governed 5 concurrent programs with structured delivery reporting and governance. • Led a BI platform migration involving 8 cross-functional teams, 100+ reports, and 50+ dashboards, completed in 6 months with zero business disruption. • Recovered 2 high-priority programs that had been stalled for 60+ days, driving them to successful delivery within 12–16 weeks. • Mobilized a 135-person distributed workforce within 21 days, supporting a $4M+ client contract renewal. • Standardized project templates and reporting workflows, reducing administrative overhead by 40%. My role combines project coordination, delivery governance, stakeholder management, technical team coordination, risk management, and executive reporting.

Assistant Manager

EbixCash Global Services

May 2024 - Oct 2024 • 5 mos

Managed technology platform and contact center delivery activities across multiple concurrent client projects. Coordinated technical teams, vendors, and senior stakeholders while tracking project milestones, risks, issues, dependencies, and delivery requirements. Key achievements: • Coordinated multiple contact center platform and cloud migration initiatives, reducing execution delays by 35%. • Supported an AWS cloud migration that delivered 40% infrastructure cost reduction through structured technical coordination and execution oversight. • Coordinated delivery priorities directly with CTO and CEO across 5–6 concurrent projects, resolving scope and delivery risks. • Standardized project onboarding workflows and documentation, reducing client environment setup time by 20%. This role strengthened my experience in technical project coordination, stakeholder management, vendor coordination, risk tracking, and delivery execution.

Assistant Manager

EOSGlobe

Dec 2018 - Apr 2024 • 5 yrs 4 mos

Progressed through 5 promotions over 5 years while managing technical delivery across BFSI, contact center, database, and reporting environments. Coordinated technical teams and client stakeholders across multiple concurrent programs, with responsibility for platform operations, project tracking, issue resolution, reporting, and SLA delivery. Key achievements: • Managed delivery operations across 10+ BFSI client programs supporting high-volume contact center environments with 99.5%+ uptime. • Built real-time KPI dashboards and reporting solutions used by 9–10 BFSI clients, eliminating manual reporting dependency. • Managed database and reporting initiatives, reducing critical incidents by 50% and query latency by 30%. • Coordinated ETL workflows and API integration validation across financial technology systems. • Supervised 8 engineers, managing workload distribution, performance tracking, and escalations. • Worked closely with clients, vendors, and technical teams to maintain delivery continuity and resolve production issues.