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Pedro D
@pedro_finace
Account Manager
Brasil
Portugués, Español, Inglés
Sobre mí
I am a professional with experience in account management and back office. I stand out for my data analysis skills and my ability to establish effective business relationships. I seek to optimize operational processes and contribute to organizational success.
Habilidades
Pedro D
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Panel de datos
I will professional financial dashboard in excel
Experiencia laboral
Back Office
Mercado Libre • Tiempo completo
Aug 2025 - Feb 2026 • 6 mos
Ensured operational excellence in the Mercado Libre ecosystem through technical and administrative support. Managed and validated data, ensuring compliance with policies for seller and user accounts. Coordinated the loading and updating of massive catalogs, guaranteeing the integrity of commercial information. Resolved incidents, acting as a link between sales and technology or logistics areas. Managed escalated claims and payment disputes in coordination with Mercado Pago. Identified bottlenecks in the operational flow with proposals for improvement in internal tools. Documented standard operating procedures to standardize service quality. Monitored KPIs and prepared reports in tools such as Airtable or Business Intelligence dashboards. Conducted team meetings to provide and receive feedback.
