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Gift Okoh
@onye_ok
Sharp content, Seamless CRM, Better business
Nigeria
Inglés
Sobre mí
Hi, I'm Gift, a business professional with 4+ years of experience in operations, HR, and customer service. I offer two core services: content writing (blogs, articles, website copy & ghostwriting) and CRM management (Zendesk, Zoho, HubSpot, Intercom). I hold a B.Sc in Business Administration and bring real business context to every project. Based in Lagos, working with clients worldwide. Message me, I'd love to learn about your project.
Habilidades
Gift Okoh
desconectado •
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I will be your efficient ghostwriter
Porfolio
Experiencia laboral
Operations & Client Relations
The Recruiter's Coach • Tiempo completo
Sep 2023 - Present • 2 yrs 9 mos
Professional Background Operations & Client Relations Manager — The Sciart Finance Company Limited (2023 – Present) I manage client onboarding, handle sensitive customer communications, and design CRM workflows that ensure no lead falls through the cracks. I also write executive reports and client-facing documentation that keeps stakeholders informed and satisfied. HR & Customer Experience Lead / EXCO Member — The Bunker Services & Nimbler Delivery Services (2022 – 2023) Served on the Executive Committee, wrote performance improvement plans, and managed end-to-end customer communications. Drove a 60% increase in customer base by aligning workforce messaging with service delivery standards. Customer Service Representative — Hello Perfect Aesthetic Clinic (2021 – 2022) Managed front-desk operations and client communications across digital and in-person channels. Key Achievements Built a CRM ticketing system that cut client request turnaround times significantly Drove 60% customer growth through aligned messaging and operational improvements Streamlined client onboarding workflows with measurable satisfaction improvements Served on Executive Committee, shaping customer experience strategy.
