l
lazaro_diaz_jr

Lazaro D

@lazaro_diaz_jr

Service Desk Analyst

Estados Unidos
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
With over three years of experience in providing IT support to multiple clients, I am a skilled and reliable application support specialist at Buchanan Technologies. I hold several certifications that demonstrate my commitment to learning and staying updated in the field of cybersecurity and IT.... Lee más

Habilidades

l
lazaro_diaz_jr
Lazaro D
desconectado • 
Tiempo medio de respuesta: 19 horas

Revisa mis servicios

Soporte técnico
I will resolve first level help desk issues
DeUSD 35 / proyectoMás información

Experiencia laboral

Freelancing_Career

Buchanan Technologies - Service Desk Analyst

Freelancing Career • Tiempo completo

Jun 2022 - Present • 3 yrs 11 mos

Providing technical support across multiple channels, serving as the first point of contact for end-user assistance. Skilled in diagnosing and resolving account unlocks, password resets, and software/hardware installations. Support multiple clients and utilize multiple remote tools such as ConnectWise and Remote Desktop. Experience with Smart IT, BMC Remedy, Jira, and Halo for ticket management. Proficient in account administration, Active Directory management, and Microsoft Exchange administration. Adept at monitoring ticketing queues, resolving issues efficiently, and delivering exceptional customer service while handling onboarding and termination