
Angie Quintero
Vetted Pro
Level 2
More Time, More Focus, More Results! Experienced virtual assistant
Revisado por el equipo de Fiverr Pro
El equipo de Fiverr Pro seleccionó a Angie Quintero por su experiencia.
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Asistente virtual
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Experiencia laboral
Claims & Marketing Coordinator
Elite Resolutions • Tiempo completo
Oct 2022 - Apr 2024 • 1 yr 6 mos
● Orchestrated end-to-end claims management by acting as the primary liaison among clients, contractors, attorneys, and adjusters, ensuring seamless coordination, timely case preparation, and proactive identification of red-flag issues during intake reviews. ● Assisted with settlement negotiations, claim filings, litigation/appraisal/mediation prep, and client follow-ups to ensure accuracy and positive outcomes. ● Managed marketing and business development by designing promotional materials, optimizing online presence, and driving referral growth. ● Enhanced efficiency by standardizing workflows, streamlining communication, and implementing strategic process improvements.
Bilingual Call Center Supervisor
Teleperformance • Tiempo completo
Apr 2019 - Jun 2022 • 3 yrs 2 mos
● Administered control over supervision and training of bilingual financial services advisors (English & Spanish) through training, coaching, and performance management. ● Conducted quality assurance and compliance monitoring to improve call handling metrics and maintain adherence to standards. ● Identified performance gaps and implemented targeted coaching strategies to enhance employee behavior, elevate team performance, and strengthen overall customer experience. ● Resolved escalated cases while supporting employee growth and professional development to elevate productivity.
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vickisanders77

Estados Unidos
Overall, I was pleased with the communication, professionalism, politeness, and quick response time throughout the project. However, I was disappointed in the formatting quality of the final contract compared to the sample I originally provided. Several sections with numbered and lettered subparagraphs...
caitlyn_kumi
Cliente recurrente

Estados Unidos
My creator business and media company grew really quickly in two months and Angie stepped in to help keep me organized and complete my priority tasks daily.
pesco_eng
Cliente recurrente

Estados Unidos
The virtual assistant delivered excellent service from start to finish. Communication was clear, timely, and professional, and she handled all tasks with strong attention to detail. She demonstrated solid organizational skills and a proactive approach, often anticipating needs before being asked. The...
websiteformula
Cliente recurrente

Estados Unidos
Angie is excellent at what she does. She has a talent for finding and eliminating inefficiencies and taking time-draining tasks off of the shoulders of entrepreneurs. Angie is also a very pleasant person to work with — a great listener, very responsive, and eager to please. I highly recommend her to...
julia_hily

Estados Unidos
Thanks for your help, Angie! I am really pleased with the quality of the delivery. We needed a bit of help with some app testing, and Angie delivered right on point what we needed. Thanks again, and hope to work with you soon!