Anastazia M

Sales Consultant

Tourism Company • Tiempo parcial

Apr 2023 - Present • 3 yrs 1 mo

1. Sales Consultant I am assisting clients in selecting and purchasing services by understanding their needs and providing suitable recommendations. I communicated with customers, explaining available options, and help close sales while maintaining a high level of customer satisfaction. I also supported follow-ups to ensure clients had a smooth and positive experience. This role strengthened my skills in: • Sales and client relationship management • Communication and persuasion • Customer service and problem-solving • Working towards targets and deadlines 2. Reservations Officer I handled bookings and reservations through phone and email, ensuring accurate and timely processing of client requests. I coordinated with different departments to confirm availability and provide clients with updated information. This role helped me develop strong skills in: • Booking and reservation management • Attention to detail and organization • Communication with clients and teams • Time management and accuracy This program provided me with strong knowledge and skills in customer service, communication, and problem-solving. I learned how to handle customer inquiries, manage complaints professionally, and provide high-quality support to ensure customer satisfaction. The course also covered important skills such as: • Effective communication • Customer relationship management • Problem-solving and conflict resolution • Professional behavior in service environments